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Laa.com.hk committed to protecting your with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the personal data (privacy) ordinance (chapter 486) under the laws of Hong Kong ("the ordinance").

This policy explains what information we collect about you and what we do with it. By using the site, you acknowledge and agree to be bound by this policy to use and collect your personal information. We reserve the right to modify and update this policy from time to time, and we will post those changes on this page, so please check with this page every time before you use our site.

  1. Collection of information

    Ip address

    When you visit our website, laa.com.hk will record your ip address, to gather broad demographic information, but it will not personally identify you.

    Email address

    To receive our website’s newsletters and promotion offers from us or from our affiliated companies from time to time, you only have to provide your email address to us. Base on the “unsolicited electronic messages ordinance”, if you do not want to receive any promotion email from us, you can simply send an email to unsubscribe the services at sales@laa.com.hk, or, indicate your preference at the time signing up for membership in the site.

    Personally identifiable information

    To become the member of laa.com.hk and placing order, we have to collect your personally identifiable information including, but not limited to, your full name, gender, age, identity card number, telephone number, registered address, email address, credit card details, education level, occupation, individual income, interests and etc.

    Refusal to provide, incomplete or incorrect submission of the above information may deny you of access to certain parts of our web site, or may render us unable to handle any application or request you are making, or may otherwise defeat the objectives of your visit.


    Cookies used (if any) in any part of our web site will not be deployed for collecting personally identifiable information. For your information, cookies are small computer files that can be stored in web surfers' computers for the purposes of obtaining configuration information and analyzing web surfers' viewing habits. They can save you from registering again when re-visiting a website and are commonly used to track your preferences in relation to the subject matter of the web site.

    You may refuse to accept cookies (by modifying the relevant internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate certain available functions in our web sites.

  2. Use of the information

    You agree that your personal information provided to laa.com.hk may be used and retained by us for the following purposes and for other purposes as shall be agreed between you and us or required by law from time to time:

    • Providing the services;
    • Marketing of goods and/or services by us, our agents or our subsidiaries, in relation to the services and marketing of any good and/or service by any company within louis and associate group;
    • Processing of any benefits arising out of or in connection with the services;
    • Analyzing, verifying and/or checking of your credit, payment and/or status in relation to the provision of the services;
    • Processing of any payment instructions, direct debit facilities and/or credit facilities requested by you;
    • Enabling the daily operation of your account and/or the collection of amounts outstanding in your account in relation to the services; and
    • Enabling us to comply with our obligations to interconnect or other industry practices.

  3. Information protection

    All personal information you give us is kept confidential and protected at all time. We may also provide aggregate statistics about our customers, sales; traffic patterns and related website information to reputable third party vendors, but these statistics will not include any personal information that uniquely identifies a particular individual. We will not sell or disclose any information that identifies you to a third party without your consent with the exception of the following purposes:

    • Any agent, contractor or service provider who provides administrative, order processing, payment clearing, credit reference, debt collecting or other services necessary to the operation of our business;
    • Any other person or organization who are bound by confidentiality agreements; and
    • Any person to whom we are, in our belief in good faith, under an obligation to make disclosure as required by any applicable law.

    You further agree that we may disclose and transfer (whether in Hong Kong or oversea) to our agents, contractors, any telecommunications operators, any third party collection agencies, any credit reference agencies, any security agencies, any credit providers, banks, financial institutions, any other persons under a duty of confidentiality to us, any company within Louis and associate group and any of our actual or proposed assignees or transferees of our rights with respect to you to use, disclose, hold, process, retain or transfer such personal data for the purposes mentioned above.

    In addition, in accordance with your agreement with us, we may disclose and transfer your personal data (whether in Hong Kong or oversea) to any company within Louis and associate group and to include that personal data in one or more databases held by us or Louis and associate group (which may contain other information collected by us or Louis and associate group) for the marketing of goods and/or services by us and/or Louis and associate group and for the performance of procedures for comparing personal data with other information supplied by you to us and/or Louis and associate group for the above purposes.

  4. Membership information

    Members of our online shopping mall enjoy many privileges, including newsletters, participation in special offers and promotions and streamline shopping. Over time we will be expanding membership benefits to include personalized services on the site and possibly free product samples and other special benefits. When you join our online shopping mall, we need to know your information including, but not limited to, name, email and mailing addresses, and we suggest that you complete the profile survey in order to allow us to serve you better.

  5. Change / correct of personal information

    You may change or correct your personal information including email/advertising preference on file with laa.com.hk at any time. To do so, you simply login to your account and choose "change your personal information", or "shipping addresses in your registered information. Enter the changes to the information as desired, and then click the "update", "edit", or "delete", button, as appropriate.

  6. User rights

    Under and in accordance with the laws of Hong Kong, you have the right to:

    • Check whether we hold any of your personal data;
    • Access your personal data held by us;
    • Require us to correct any personal data which is inaccurate;
    • Ascertain our policies and practices (from time to time) in relation to personal data and the types of personal data held by us.

  7. Third party links

    Laa.com.hk may contain links to other websites. When you click on links and / or advertisement banners that take you to either third party websites or our affiliated sites, you will be subject to the privacy policies of those parties. Whilst we support the protections of privacy on the internet, we are not responsible for the actions of parties outside our web domain.

  8. Minor

    If you are under the age of 18 or the legal age stated in your country, please do not attempt to register or send any personally identifiable information to us without the consent from your parent or guardian.

  9. Questions / suggestions

    If you have any questions or suggestions, please contact us at sales@laa.com.hk or by mail at the address below:

  10. Enforcement

    If for some reason you believe l.a.a. has not adhered to these principles, please notify us by email at sales@laa.com.hk, and we will do our best to determine and correct the problem promptly. Be certain the words privacy policy is in the subject line.

    Customer service department
    Louis and Associate (Hong Kong) Company Limited
    14/F Cheung Lee Industrial Building,
    9 Cheung Lee Street,
    Chai Wan,
    Hong Kong

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